FAQ

FAQ

General

  • The cost of delivery is dependent on the distance from the seller and the size of the item.

    Delivery costs are split into two categories depending on the manpower needed:
    1 man deliveries: If driving distance is <30 minutes from the seller, delivery cost = $35
    2 man deliveries: If driving distance is <30 minutes from the seller, delivery cost = $65

    If the driving distance is more than 30 minutes, pricing for both categories will move up accordingly depending on the distance.

  • If you are unhappy with the item purchased and you are not covered by our Gohock Guarantee, you must contact the seller in order to discuss any issues or returns. It is up to the seller to decide whether or not they will take back your item.

    If an item was damaged in transit, Gohock will compensate accordingly to the situation.

    The issue must be raised within 24 hours of receiving the item or otherwise void.

    However, in a case where the item was grossly misrepresented and a dispute arises, the Gohock team may intervene to try and resolve the issue. The Gohock team can assist with any other issues that may arise. If there is an issue, please contact us at admin@gohock.com.au and we can resolve the situation.

  • Listing on GoHock is free. When your item sells, GoHock charges a 10% commission. There are no extra hidden costs or fees.

  • You can sign up via this link: https://gohock.com.au/en/signup

Buying

Selling

  • High quality photos, transparency, photos of damaged parts, fair pricing and a detailed description.

  • You can list an item by clicking the “Post a listing” button in the top right corner of the home page and filling out the appropriate fields.

  • Your item should be costed based on the purchase price, condition and brand. Make sure to also view the going rate for your item from other sellers to gauge an accurate understanding of its value.

  • You need to input your payment details in your account settings. To do so, go to your Profile> Settings> Payments.

    If a purchase request has already been submitted before you have submitted your payment details, the funds will arrive with GoHock. GoHock will then be in contact with you to obtain your account details off you to make payment.

  • You will get paid automatically once the delivery has been completed. This may take up to 3 business days to hit your account.

  • You can edit your listing by clicking on your user profile in the top right, click “My Listings” and then click the pencil icon to the right of the listing displayed.

  • You can close your listing by clicking on your user profile in the top right, click “My Listings”, then click the title of the listing and click “Delete listing”.

  • You may decline a purchase where necessary. However, if the item is no longer available or already sold, please ensure to remove the listing off GoHock to ensure a great experience for all users on the platform.

  • All types of furniture! Be sure to check the categories listed on the home page for the specifics.

  • Unfortunately, we do not have a warehouse to store pieces of furniture. We aim to make the logistics process as seamless as possible by delivering it straight to the buyer.

Pickup and Delivery

Payments On GoHock

  • GoHock uses the world-class payment system Stripe. Stripe is a payment system that ensures seamless payment and protection for buyers and sellers

  • Your payment details are securely stored with Stripe

    Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe.” – For more information, view Stripe’s page on security: https://stripe.com/docs/security/stripe#ssl

  • The steps below detail the GoHock payment flow under our system with Stripe:

    1. A purchase request is made. (Payment is pre-authorised. Note that if the seller rejects the request, no charge will be made)
    2. The seller accepts the purchase request. (Payment is confirmed)
    3. The Item is picked up from the seller
    4. The item is delivered to the buyer. (Payment is released to the seller.The seller receives payment to their nominated bank account within 1-3 business days)

GoHock Guarantee

Returns and refunds

  • If you would like a refund, you will have to contact the seller in order to organise it. If there is a dispute, please do not hesitate to contact us at admin@gohock.com.au to resolve the issue.

  • Returns and refunds are to be discussed with the seller. If there was misrepresentation involved, please do not hesitate to contact us at admin@gohock.com.au in order to resolve the issue.