FAQ

The cost of delivery is dependent on the distance from the seller and the size of the item.

Delivery costs are split into two categories depending on the manpower needed:
1 man deliveries: If driving distance is <30 minutes from the seller, delivery cost = $35
2 man deliveries: If driving distance is <30 minutes from the seller, delivery cost = $65

If the driving distance is more than 30 minutes, pricing for both categories will move up accordingly depending on the distance.

If you are unhappy with the item purchased and you are not covered by our Gohock Guarantee, you must contact the seller in order to discuss any issues or returns. It is up to the seller to decide whether or not they will take back your item.

If an item was damaged in transit, Gohock will compensate accordingly to the situation.

The issue must be raised within 24 hours of receiving the item or otherwise void.

However, in a case where the item was grossly misrepresented and a dispute arises, the Gohock team may intervene to try and resolve the issue. The Gohock team can assist with any other issues that may arise. If there is an issue, please contact us at admin@gohock.com.au and we can resolve the situation.

Listing on GoHock is free. When your item sells, GoHock charges a 10% commission. There are no extra hidden costs or fees.

You can sign up via this link: https://gohock.com.au/en/signup

GoHock currently delivers to most of the Sydney region. Please view the link below for a visual of our delivery map: https://gohock.com.au/en/infos/delivery_map

Yes you can, however you will be unable to have the item delivered. You only have the option of pickup.

Yes you may, however that is up to the seller and buyer to coordinate a time that both suits them.

You can contact the seller via their inbox or on their listing. Make sure to ask all the necessary questions!

Be sure to check the dimensions of the object on the listing. Then check at home or your space of choice whether or not it will fit. Also be sure to check the width and height of your doorway to ensure that the item will fit if not disassembled.

Simply choose pickup or delivery, enter in the appropriate details and make payment! The seller and/or the GoHock team will then be in contact to facilitate delivery and times.

Sure! Just be sure to notify us as 24 hours before delivery. You can notify us via admin@gohock.com.au.

You may cancel your order and the monies will be returned to the respective parties. However, you must cancel before the seller has accepted the purchase request. Contact us at admin@gohock.com.au if the seller has already accepted your purchase request and would like to resolve the issue.

Once you have submitted a purchase request, the seller will be notified and contacted. The seller then has 24 hours to approve or disapprove the transaction. Once approved, GoHock will be in contact to organise an appropriate time for pickup and delivery on both sides of the transaction.

Yes. Once a purchase request has been submitted to the seller, they take their item off the market. They then lose the ability to sell it to anyone else. This could be troublesome as sellers often organise to let go of items before a certain time period or when moving houses.

High quality photos, transparency, photos of damaged parts, fair pricing and a detailed description.

You can list an item by clicking the “Post a listing” button in the top right corner of the home page and filling out the appropriate fields.

Your item should be costed based on the purchase price, condition and brand. Make sure to also view the going rate for your item from other sellers to gauge an accurate understanding of its value.

You need to input your payment details in your account settings. To do so, go to your Profile> Settings> Payments.

If a purchase request has already been submitted before you have submitted your payment details, the funds will arrive with GoHock. GoHock will then be in contact with you to obtain your account details off you to make payment.

You will get paid automatically once the delivery has been completed. This may take up to 3 business days to hit your account.

You can edit your listing by clicking on your user profile in the top right, click “My Listings” and then click the pencil icon to the right of the listing displayed.

You can close your listing by clicking on your user profile in the top right, click “My Listings”, then click the title of the listing and click “Delete listing”.

You may decline a purchase where necessary. However, if the item is no longer available or already sold, please ensure to remove the listing off GoHock to ensure a great experience for all users on the platform.

All types of furniture! Be sure to check the categories listed on the home page for the specifics.

Unfortunately, we do not have a warehouse to store pieces of furniture. We aim to make the logistics process as seamless as possible by delivering it straight to the buyer.

GoHock only takes care of minor assembly and disassembly where needed for logistical purposes. Any extensive or time-consuming process otherwise involved is not handled by the GoHock team.

Yes you can! Just select the pickup option on the listing and proceed.

You will be given a 4 time window in which we will arrive. When the driver is on the way, you will receive a tracking link sent via text to see exactly how far your driver is.

Please only disassemble if you have listed it as disassembled in your listing. Please ensure to include any manuals and assembly items where necessary.
If you have listed it as assembled, no need to disassemble your item.

When confirming the pickup or delivery for your item, there is an open text section that will allow you to give specific information and instructions to the GoHock team.

For delivery, once dates are agreed upon, the GoHock team will organise a time with both parties. For the seller, a member of our team will come and pick up the item. During the pickup stage, we will ensure that the item listed is accurately represented in the listing itself to prevent disputes. Once picked up, we will notify the buyer of the exact time of arrival. Once we arrive, we will bring it straight into your desired space.

If you have chosen to pickup the item from the seller yourself, it is between you and that party to organise an appropriate time to transact.

You can delete your listing by clicking on your user profile in the top right, click “My Listings”, then click the title of the listing and click “Delete listing”.

If we are unable to contact you or access your building within the agreed times of delivery, we will reschedule for another day and time. Extra fees may be charged.

If there are any issues regarding your delivery address, please contact us at admin@gohock.com.au to rectify the issue.

If you would like to switch to delivery after committing to pick it up, we can transport it, just contact us at admin@gohock.com.au admin@gohock.com.au

to organise payment and delivery.

If damage has occurred to your property whilst in transport, notify a member of the team if still onsite, if not, email us at admin@gohock.com.au

and we will proceed to resolve the issue from there.

We place extra emphasis on the safe delivery of furniture. However, please be aware that minor accidental bumps occur here and there during the delivery process

No need to stress. When a member of our delivery team heads to pick up and item, we make sure to check that all specifications are accurately represented. If not, we will notify you and take appropriate action where necessary.

GoHock will be in contact to pick up your item shortly after purchase. This will line up closer to the buyers availability date.

The buyer of the item pays for the delivery fee.

Prior to purchase, please ensure the item purchase will fit through your doorway, stairwell or building. If we have arrived with the item and it does not fit, dependant on the situation, we will resolve the issue accordingly.

GoHock uses the world-class payment system Stripe. Stripe is a payment system that ensures seamless payment and protection for buyers and sellers

Your payment details are securely stored with Stripe

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we use the best-in-class security tools and practices to maintain a high level of security at Stripe.” – For more information, view Stripe’s page on security: https://stripe.com/docs/security/stripe#ssl

The steps below detail the GoHock payment flow under our system with Stripe:

1. A purchase request is made. (Payment is pre-authorised. Note that if the seller rejects the request, no charge will be made)
2. The seller accepts the purchase request. (Payment is confirmed)
3. The Item is picked up from the seller
4. The item is delivered to the buyer. (Payment is released to the seller.The seller receives payment to their nominated bank account within 1-3 business days)

Our Gohock guarantee protects both the buyer and seller during the transaction process. For more information on our guarantee, please click here.

If you would like a refund, you will have to contact the seller in order to organise it. If there is a dispute, please do not hesitate to contact us at admin@gohock.com.au to resolve the issue.

Returns and refunds are to be discussed with the seller. If there was misrepresentation involved, please do not hesitate to contact us at admin@gohock.com.au in order to resolve the issue.